Hotels: the failure the guest sees is already expensive

What usually happens

• The housekeeper spots the fault while checking the room, writes it on a slip of paper, and the paper travels. Or does not.
• The front desk calls maintenance by phone and there is no trace of what was asked or when.
• Nobody knows how many times the same air conditioning unit has been repaired or which rooms cause the most trouble.
• Boiler, pool and kitchen inspections live in separate binders, each kept its own way.
• High season arrives and the same three units fail again, exactly as they did last year.

How it works with onCMMS

• Every room can be a location and every unit can have its QR code: housekeeping and the front desk report in thirty seconds, with a photo, no account needed.
• The request reaches the technician or the maintenance manager immediately, with its priority.
• Preventive maintenance for HVAC, hot water, pool, kitchen and laundry, with the work order generated automatically. Seasonal plans (pre-season HVAC check, boiler service before winter) are just plans with a yearly frequency.
• The history per room and per unit tells you which air conditioning unit to replace instead of repairing again.
• With several properties, one site per hotel and reports filtered by each.
• Specialist contractors (elevators, pool treatment) get the order as a PDF by email, no account required.

A typical day in a 120-room hotel

1. 08:30. Housekeeping starts the floors. Room 312: the shower drain is slow. The housekeeper scans the QR code inside the wardrobe door and reports it with a photo. Room 204: the AC blows warm. Same thing.
2. 08:45. The maintenance manager sees both requests on the phone, converts them to work orders and assigns them. Room 204 gets high priority: it is occupied tonight.
3. 10:00. The technician clears the drain, closes the order in two minutes with the stopwatch time. Then the AC: a clogged filter and low refrigerant. The order is closed with a photo; the unit history now shows the third refrigerant top-up in eighteen months.
4. 14:00. The weekly pool water treatment order, generated by the PM plan, is done and signed. The monthly hood cleaning for the restaurant kitchen is due tomorrow.
5. Next Monday. The manager looks at the report: room 204's unit is on the replacement list, and the monthly summary for the owner is a CSV export, not an evening of typing.

Typical assets and installations

Room and common-area HVAC, boilers and hot water, pool and spa, kitchen and cold rooms, laundry, elevators, fire systems, TVs and electronic locks, irrigation and grounds, generators.

Screenshots show the current interface, which is in Spanish. An English interface is on the roadmap; read where it stands.

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