Retail: every store on one dashboard

What usually happens

• Every store calls or messages whoever they have on speed dial, and nothing is recorded.
• The same failure repeats in four stores and nobody notices until the invoices arrive.
• Nobody knows how much is spent or how long repairs take per store.
• When a new store opens, all the knowledge is in one person's head.
• The vendor who services the automatic doors has a contract nobody can find.

How it works with onCMMS

• One site per store, with its locations (sales floor, back room, stockroom) and its assets.
• The store manager reports by scanning the QR code on the asset, with a photo, no account and no training.
• The regional supervisor converts requests into work orders and distributes them, to in-house technicians or to vendors.
• Vendors get the order as a PDF by email and the order is marked with the vendor, so the list filters by who has what.
• Reports filter by site: which store generates the most work and where repairs take longest.
• The asset history shows that the automatic door in store 7 has had three failures this quarter.

Example setup: a chain with fifteen stores

Fifteen stores across two regions, two regional supervisors, three in-house technicians, and a handful of vendors for HVAC, doors and refrigeration. Fifteen sites are created, each with the same three locations. The asset list (around ten per store: HVAC unit, automatic entrance door, signage, lighting groups, refrigerated displays, POS and network cabinet, fire extinguishers, roller shutter) is imported from a spreadsheet in one CSV.

1. Each store manager gets a printed sheet of QR labels for their store and sticks them on. They are never created as users.
2. Requests come in with a photo and the store name already filled in. Supervisors see them by region.
3. Recurring work (HVAC filters quarterly, fire extinguisher check yearly, shutter service twice a year) is set up once as PM plans covering all fifteen stores; one order per store per due date.
4. The monthly report goes to the operations director filtered by site, with corrective versus preventive counts and time per store.
5. When store 16 opens, the supervisor duplicates the setup: a new site, the same locations, the same asset categories, new QR labels. No knowledge is lost.

Typical assets

HVAC, automatic doors, signage and lighting, refrigerated displays and cold rooms, POS terminals and network cabinets, fire systems, roller shutters and security grilles, escalators in larger formats.

Screenshots show the current interface, which is in Spanish. An English interface is on the roadmap; read where it stands.

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