Contact

Write to us

Email soporte@gmao.es. There is no form, no chatbot and no ticket number: your message lands in the inbox of the team that writes the code, and the person who answers is the person who can fix it.

onCMMS is the international edition of GMAO.es, maintenance management software built in Spain and used by real companies there. That is why the support address and the application live on the gmao.es domain; it is the same team and the same product.

What to include

• Your company name as it appears in the application, if you already have an account.
• Roughly how many sites, assets and people you have. It changes the advice.
• What you were trying to do and what happened instead. A screenshot helps; the phone model helps if it happened on the phone.
• For a proposal above 50 users (Enterprise): sites, assets, people, and whether several companies should go on one invoice.

When we answer

On working days, during business hours in Central European Time (Madrid). Most messages get an answer the same day; anything that needs a code change gets an honest estimate rather than a promise.

What not to write for

• Password resets. Use the "forgot my password" link on the login page (https://app.gmao.es/acceso); the email arrives within a minute. We cannot see passwords, so we could not send you yours anyway.
• Adding users or changing your plan. Both are done inside the application by your administrator, in Settings.
• Trying the product. The demo is open with no sign-up, and your own account takes 30 seconds from the home page.

Want the English interface? Say so in your message. Language requests from real teams are what moves it up the roadmap.