Terms of service

Last updated: September 7, 2026.

Who provides the service

The service is provided by GMAO España, based in Spain (the "operator", "we"). onCMMS and GMAO.es are two names for the same product and the same team. Registered company details (legal form, company number and registered address): to be completed.

• Website: https://oncmms.com (English) and https://gmao.es (Spanish)
• Application: https://app.gmao.es
• Contact: soporte@gmao.es

What the service is

onCMMS is maintenance management software (a CMMS) delivered as a web application: maintenance requests, work orders, assets with QR codes, preventive maintenance, meter readings, reports and related features, as described on this website. It is offered to businesses and organizations, not to consumers. Each company gets its own isolated workspace.

One email address belongs to one user, and one user belongs to one company. The application interface is currently in Spanish; the product page describes what the product does and does not do, and that description is part of what you are contracting.

Accounts

• The account is created instantly from the sign-up form. The person who fills it in becomes the first administrator of the company and declares that they are entitled to act on its behalf.
• The initial password is sent by email once. Change it on first login. Credentials are personal: each person uses their own and is responsible for what is done with them.
• The administrator creates and removes the other users of the company and decides their roles. We do not manage your users for you.
• Keep the contact email of the company up to date: it is where invoices, plan notices and security notices go.

Acceptable use

• Use the service for managing maintenance and related operations. Do not store data unrelated to that purpose, and do not upload content you have no right to upload.
• Do not attempt to access other companies' data, probe the security of the service, or overload it. Report a vulnerability to us if you find one; we will thank you.
• Do not resell the service or offer it as your own without a written agreement with us.
• Comply with the laws that apply to you, including data protection rules for the personal data you enter about your own staff, requesters and contractors.

Plans, trial and payment

• Every new account gets 30 days of the Workshop plan free, with no card. When the trial ends the account moves to the Free plan unless you choose a paid plan. Nothing is deleted.
• Prices are those published on the pricing page, in US dollars, per company and per period, taxes not included. Applicable taxes are added on the invoice.
• Paid plans are invoiced and paid by bank transfer. There is no minimum term. Yearly plans are paid in advance for the whole year.
• You can cancel a paid plan at any time from inside the application. Cancellation takes effect at the end of the period already paid; no refunds are made for the remainder of a period, except where the law requires it.
• Plan limits (users with access, assets, sites) are shown inside the application but are not enforced automatically. If you exceed them we will tell you and ask you to adjust your plan. If you do not, we may adjust it for you or, as a last resort, restrict the account after notice.
• We may change prices for future periods with at least 30 days' notice by email. The price of a period already paid does not change.

Your data and our software

The software, its design and the contents of this website belong to the operator. You get a non-exclusive, non-transferable right to use the application while your account exists.

The data your company enters (assets, requests, work orders, readings, photos, signatures, users) remains yours. You can export it at any time from inside the application as CSV, and on request we hand you a complete export, including files, in reusable formats. When an account is closed we delete its data after the retention periods described in the privacy policy. Regarding personal data, we act as your processor and only on your instructions.

Availability and support

We run the service with care: encrypted traffic, daily backups with tested restores, and maintenance windows announced in advance when we can. We do not promise uninterrupted availability and there is no formal service level agreement except for Enterprise customers, who get one in writing. Support is by email; response times depend on the plan as described on the pricing page.

Suspension and termination

We may suspend or close an account that breaches these terms, endangers the service or other customers, or leaves invoices unpaid after reminders. Where the situation allows it we warn you first and give you time to fix it. You may close your account whenever you want; ask us for the export before you do.

Liability

The service is provided as described, and we are responsible for delivering it with reasonable skill. To the extent the applicable law allows, our total liability for any claim related to the service is limited to the amounts you paid us in the twelve months before the event, and we are not liable for indirect losses such as lost profit or production downtime. Nothing in these terms limits liability that cannot be limited by law, such as for fraud or wilful misconduct.

Governing law

These terms are governed by Spanish law. Any dispute is submitted to the courts of the operator's registered domicile, unless a mandatory rule that protects you establishes a different forum.

Changes to these terms

We may update these terms. Material changes are announced by email to the company contact at least 30 days before they apply. Continuing to use the service after that date means you accept the new version; if you do not, you can close your account before it applies.